Welcome to Stellar IT Solutions

Stellar’s Contact Center Solution is an AI driven contact center platform independently managed to meet the unique needs of a business. The goal of this solution is to maximize customer engagement by providing live chat, consumer profile and purchase history, shopping cart integration, and much more. This tool allows you to analyze and classify conversations, manage statistics, build a knowledge base for your enterprise, and ultimately amplify customer satisfaction.

Video Overview

Features :

  • Built on top of a scalable cloud-based service
  • Incorporates data security while managing and analyzing customer information to enhance decision making
  • Business intelligence module that provides a range of detailed analytics (derived from nature language processing)
  • Analytics enables our clients to take proactive, corrective actions to resolve customer issues and increase and organization’s profitability


  • Affordable Contact Center Software (No Infrastructure Required)
  • No Hidden Fees
  • Advanced Analytics


  • Compliance Solution For New Medicare Mandate From CMS
  • Automated Call Recording And Archiving/Storage For 10 Years
  • Audit Capabilities


  • Costs savings of up to 70% on licensing and equipment
  • Simple scalability to meet unpredictable demands
  • Support for both chat and voice
  • Skill based call routing that drives efficiency, performance, and cost savings
  • CRM integrated solution that provides a summary of the previous call, improving efficiency
  • Powerful call analytics (Tailored to your business)
  • AI/ML advanced analytics that allow for data driven decisions
    • Trend Analytics
    • Sentiment Analysis
    • Linguistic Analysis
  • Pay as you go

Advanced Analytics

Stellar Engage includes a business intelligence module managed through an interactive dashboard. This dashboard is a modern, high quality visual tool that provides a range of detailed analytics (derived from Natural Language Processing) into agent utilization, performance, and customer experience including response time and satisfaction.

The dashboard provides various call analytics for the supervisors to monitor the effectiveness, efficiency, and quality of the services.

Stellar Engage uses deep learning-based NLP models and computational linguistics techniques to create an intelligent workflow for parsing, entity recognition, topic extraction, part-of-speech tagging, and sentiment analysis.

This unique technique allows the system to learn, analyze, and understand human language allowing for call classification and sentiment analysis. Over time, as more data is collected, this technique enables higher degrees of accuracy.

How It Works

Infrastructure and Access

Stellar Engage uses Interactive Voice Response (IVR) and customized prompts to understand the purpose of the call. Once the purpose of the call is determined, the Stellar Engage rule-based call flow engine uses an Automated Call Distributor (“ACD”) to allow for skill-based routing.

All calls and conversation between the customer and call agents are recorded, and the audio files of these recordings are stored on the Amazon S3. The Audio files are then converted into text files for Natural Language Processing (NLP). Our proprietary AI analytics extracts the topics spoken about during the conversation and performs sentiment analysis and classifications for each of the extracted topics. The diagram shows the flow of the entire call from the time it is received by the agent to analysis to the display of analytics on the dashboard.

Customer Call Flow

Stellar Engage enables customer-focused AI-powered call-routing solutions. The solutions process begins when NLP technology determines the caller’s intent and uses that determination to route the caller to the right agent, right away. This solution provides a very flexible platform to define the customer’s call flow. This call flow is defined through what Stellar Engage describes as “building and connecting the blocks.” Each block represents a specific function that a business may require from a customer engagement solution. Stellar Engage’s solution uses the following five blocks to define the flow:

  • Set working queue. When the call comes in, this block assigns it to the Basic Queue.
  • Check hours of operation. This block checks whether the call has arrived when the queue is operating.
  • Transfer to queue. This block transfers the contact to the Basic Queue.
  • Play prompt. This block plays a message “Thank you for calling, we are not able to take your call right now” when the following interruptions are presented:
    • The queue is not open for business,
    • There is an error, or
    • if the queue is at capacity.
  • Disconnect/hang up. Every flow ends with this block.

Analytics Displayed On Dashboard


Stellar Engage Basic1

  • $79.99 per Agent (1-19 Agents)
  • $74.99 per Agent (20-99 Agents)
  • $69.99 per Agent (100+ Agents)
  • Includes:
    • 1,000 minutes/month/Agent
    • Call Recording
    • Permissions Based Compliance Solution1
    • 10 years of storage
    • iPhone/Android App for dialing
    • Voicemail

Stellar Engage Enterprise 1

  • $109.99 per Agent
  • $139.99 per Supervisor Account
  • Includes:
    • 1,000 minutes/month/Agent
    • Call Recording
    • Permissions Based Compliance Solution1
    • 10 years of storage
    • iPhone/Android App for dialing
    • Voicemail
    • Advanced AI Analytics Reporting
      • Call Analytics
      • Trend Analytics
      • Sentiment Analytics
      • Linguistic Analytics

1 Other taxes and fees such as the Federal Universal Service Recovery Fee, E911 Service Fee, Compliance and Administrative Cost Recovery Fee, 911 Fee, and State and Local Taxes, may apply. See Taxes & Fees for more information.
The Stellar Engage Compliance Solution is designed to ensure that all applicable laws associated with record retention and access are maintained at the supervisory level. Individual agents will not have the ability to edit or delete any call records or related recordings. All calls are subject to the Acceptable Use Policy.


Federal Universal Service Recovery Fee: This fee is used to recover contributions Stellar Engage is required to make to the federal Universal Service Fund, which provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries. Stellar Engage is permitted, but not required, to recover these costs from its customers. The Federal Communications Commission (FCC) sets the applicable USF rate on a quarterly basis and is subject to change.

911 Service Fee: This fee is used to recover Stellar Engage’s costs directly associated with providing 911 and E911 for DigitalLine customers. This is not a government-mandated charge. This fee applies to DigitalLine and VoIP customers only.

Stellar Engage Compliance and Administrative Cost Recovery Fee:The Stellar Engage Compliance and Administrative Cost Recovery Fee (“CRF”) is a fee that Stellar Engage charges in order to recover the various costs and expenses that it incurs in connection with:

  • complying with legal, regulatory, and other requirements, including without limitation federal, state, and local reporting and filing requirements;
  • responding to subpoenas, civil investigation demands, and other official requests, and otherwise assisting with official investigations;
  • reporting and managing payments to third party telecommunications services providers; and
  • acquiring and protecting intellectual property, including without limitation through the filing and maintenance of patents, trademarks, and other proprietary rights.

The CRF is not a tax, nor is it mandated by any level of government or government agency.

911 Fee: This is a charge imposed by local governments to help pay for emergency services such as fire and rescue.

State, Local & Provincial Taxes: These taxes are imposed by state (US) or provincial (CAN), local, and municipal governments.